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Family Matrix Personalized Gifts   Frequently Asked Questions  


Is it necessary to log in to be able to create a matrix design and place an order?

No, all functions on the site are available without logging in. You only need to log in if you want to save a design and return to it later. When you log in you will be given an opportunity to receive periodic announcements about new products and special sales. Be assured, that we will never sell or otherwise distribute your email address and you can unsubscribe from our newsletter at anytime.

Are there a maximum number of letters that can be entered in the optional title that appears under my design?

Yes, the maximum number of letter is 30. Please Contact Us if you need a design with additional letters.

Are there a maximum number of words that can be entered in to a design?

Yes, the maximum is 50 words. If your design has more than 50 words, just log in and save your design. We will process you design overnight and you can log in the next day to see your completed design.

Error Message "The following words were not used"

This happens because you used words that contain letters that do not have a matching letter. For example, you might enter the word "JIM" and there are no other words in your design that contain any of the letters "J" , "I" or "M" , You will need to remove these words and replace them with other words that have matching letters.

What should I consider in creating a good design?

Good designs generally have letters close together without large open areas. Choose several different colors for the words and ensure that the word colors contrast with the color of the product.

Do you review my designs before printing?

Yes, all designs are reviewed by our Graphic Artists for aesthetics. Minor errors will be corrected before printing. You will be contacted by email if there are any major concerns.

How long will it take to receive my order?

All orders are normally shipped no more that 10 working days from the date ordered, however, most orders are shipped sooner. Orders received on a Monday will be shipped the Friday of the following week. Orders received on a Tuesday will be shipped on the Monday of the second week.
Items are shipped via UPS Ground or USPS Express Mail. Garments are shipped from our factory in Chicago and our drinking mugs are shipped from St. Peters Missouri. Please allow ample transit time to receive your order.

How do I know that my credit card has been processed correctly?

Shortly after you place an order you will receive an email confirming that your credit card has been processed successfully. Please contact us if you do not receive this confirming email.